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Questions and answers

  • How Can I Hear About Special Offers and New Products?

    Just sign up for our newsletter and we’ll be sure to keep you up to date with our news and promotions. You can unsubscribe at any time.

  • Are Your Ceramics Dishwasher Safe?

    Yes, our ceramics are fired at a very high temperature and it’s safe to put them through the dishwasher.

  • How Much Does Delivery Cost?

    Ceramics are fragile and quite heavy so need to be robustly packed to avoid damage in transit. Delivery charges are calculated automatically by Royal Mail based on the size and weight of your parcel and the destination.

  • How Long Does Delivery Take?

    For deliveries within mainland UK we aim for your order to reach you within 5 days and sooner wherever possible. This is our regular service which uses second class post. If you need your order more quickly you can opt for first class or special delivery service during the check out process. At the moment Royal Mail has a backlog of parcels because of industrial action. If your order is urgent we would advise selecting express delivery at checkout and we will then send your order by courier which will take 1 to 3 business days.

  • What is the Cut off Time for Special Delivery Orders?

    Special delivery orders must be placed before 12 noon to be posted same day. Orders received after 12 noon will be posted on the next working day.

  • What if My Order is Damaged on Arrival?

    Thankfully, this is a rare occurrence, but it does happen. If your product has been damaged in transit, please let us know within five days of delivery, ideally, straight away. Please send an email and include a photo of the damage so that we can take the matter up with our carrier. We will provide a replacement product for you without delay.